Privacy and Security Statement
Protecting your privacy
Gold Corporation (trading as The Perth Mint ABN 98 838 298 431) is committed to protecting the privacy of your personal information it collects and receives, in accordance with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).
This Privacy and Security Statement provides information on how we deal with your personal information as customers, and visitors to our website.
The term 'personal information' in this document means any information or an opinion about you for which you can be identified or reasonably identified.
What purposes for handling personal information?
The main purposes for which we collect, hold, use and disclose personal information are to provide products to our customers, and to maintain, retain, extend and grow our customer base.
What kinds of personal information we collect and hold?
The personal information we collect and store may include the following:
• your name;
• current address;
• telephone number;
• email addresses;
• other forms of identification, i.e. drivers license, passport;
• your member login details to The Perth Mint website, i.e. user name details;
• purchase records;
• your member login details to The Perth Mint website, i.e. password details;
• banking and credit card details; and
• other information that you may provide.
We may not be able to provide you with our products or services without your personal information.
How we collect personal information?
We collect personal information directly from you in a number of ways, including:
• by email;
• over the telephone;
• through written correspondence (i.e. letters, faxes and emails);
• from hard copy forms (i.e. Order Forms, competition entry forms and surveys);
• in person (i.e. when buying at The Perth Mint shop);
• through our website (i.e. subscriptions to our newsletter, member login and registration, and online purchase);
• our own records when you visit us online ( i.e. our blog); and
• at functions and events (i.e. business cards).
How we retain personal information?
We hold personal information in a number of ways, including in electronic databases, email contact lists, and in paper files held in drawers and cabinets, locked where appropriate. Paper files may also be archived in boxes and stored offsite in secure facilities. Our policy is to take responsible steps to:
• make sure that the personal information that we collect, use and disclose is accurate, up to date and complete (and in the case of use and disclosure) relevant; and
• protect the information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure.
The steps we take to secure the personal information we hold include security (such as encryption, firewalls, anti-virus software, and login and password protection), secure office access, personnel security, and training and workplace policies.
You can also help to protect the privacy of your personal information by keeping passwords secret and by ensuring that you log out of the website when you have finished using it. In addition, if you become aware of a security breach, please let us know as soon as possible.
All personal information that has been collected will be kept for an indefinite period of time as reasonably necessary for our functions and activities unless and until you advise us otherwise, or for as long as required by applicable law.
About our websites, applications, IP addresses and cookies
Personal information provided to our Online Shop is encoded using Secure Sockets Layer (SSL) technology, a powerful encryption protocol that protects data as it travels over the Internet. Credit card transactions are processed using the secure EFTPOS network. Our policy is to ensure that all transactions processed by us meet industry security standards to ensure payment details are protected.
Like many companies, we use 'cookie' technology on our website. 'Cookies' are small text files held by your internet browser that websites can use to improve the customer experience, for example by: recognising repeat users, storing registration data, and keeping and facilitating the user's online preferences and use of the websites. Most browsers are set to accept cookies. If you prefer not to receive them, you can adjust your browser to reject cookies, or to notify you when they are being used. Rejecting cookies can, however, limit the functionality of our websites (such as preventing members from logging on and making purchases).
Visitors to our website can request to join a mailing list by completing a form on this site. We maintain this list of Perth Mint Priority Members to inform them of new information on our websites. We do not sell, rent, lease, loan, trade or otherwise divulge the addresses on our lists to third parties or any unauthorised personnel. We comply with the Spam Act 2003 and best practice guidelines in relation to the contents of its commercial electronic messages.
If you are concerned about sending your information over the internet, you can contact us directly by the telephone or postal address below.
How we use personal information?
The personal information we collect is generally used to process your requests and transactions, to provide you with high quality service, to tell you about products we think will be of interest to you, to customise your experience on our site, and to understand your needs so that we may provide you with the most suitable products.
For example, we may use your personal information to help us:
• provide you with information about new products, or product release;
• send newsletters, informative emails, or other information which has the nature of business announcements;
• create content that is relevant to you;
• provide you with special offers that may be of interest to you;
• allow you to purchase products, obtain access to your membership;
• notify you about changes to our services or products; and
• conduct surveys and market research for product and service improvement purposes, and to compile statistics and trends.
To help us carry out these activities and functions, on occasion, we may disclose personal information to other persons including:
• organisations that we engage to conduct research or analyse data;
• our professional advisors (i.e. auditors and lawyers); and
• government and regulatory authorities (as required or authorised by law).
We take reasonable steps to ensure that these third parties are bound by privacy obligations in relation to your personal information.
Procedures for access, correction, and privacy complaint
You have the right to request access to your personal information that we hold, and to request its correction if it is inaccurate, incomplete or out of date and we will take reasonable steps to correct it. We ask that you put your request in writing.
You can complain to us in writing about how we have collected or handled your personal information. We will investigate your complaint and we endeavour to respond within 30 days of receiving your written complaint.
In the event the matter cannot be resolved, you may refer your complaint to the Office of the Australian Information Commissioner (www.oaic.gov.au).
We encourage you to contact us by email or send your request or complaint to the postal address below.
How to contact us?
Please contact us if you have any queries about the personal information that we hold about you or the way we handle that personal information.
The Perth Mint
Reply Paid 6297
PO Box 6297
East Perth WA 6892
P: +61 (08) 9421 7222, Monday to Friday, 8.30am - 4.00pm (AWST)
F: +61 (08) 9221 2258
Changes to this policy
The Perth Mint Privacy and Security Statement - last updated 17 July 2014