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Terms and Conditions

By using this website, and shopping with The Perth Mint online and/or via the telephone, you agree to abide by and be bound by the Terms & Conditions listed here and elsewhere within this site, as well as any terms incorporated by reference.

TERMS & CONDITIONS 

Effective 22 September 2014

COMPETITION TERMS & CONDITIONS

See below for the terms and conditions related to specific competitions. 

TERMS AND CONDITIONS FOR PURCHASING

ORDERS

Ordering Goods
Orders can only be placed by people legally able to engage in a contract. Any order placed by you via this website is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified in this website at the time you place your order. The Perth Mint reserves the right to accept or reject your offer for any reason, including, but without limitation, the unavailability of any product, an error in the price or the product description posted on this website, an error in your order or a failure in your payment. 

Order Notification
Upon receipt of your order, The Perth Mint will issue you with an email notification, listing the items ordered, the total product and shipping charges, delivery address and shipping carrier. This will not include any customs duties, local taxes or bank fees. This is a confirmation that we have received your order, not a confirmation of acceptance or processing. 

Australian Goods & Services Tax (GST)
All orders placed within Australia are subject to the Australian Goods and Services Tax (GST). All Australian prices are GST inclusive. Any orders placed outside Australia for delivery within Australia are also subject to GST. Any International Orders are GST free. 

Currency & Conversions
Transactions via The Perth Mint Online Shop are carried out in Australian dollars (AUS$) and processed through an international banking system. International orders are charged in Australian dollars at the exchange rate of the day. Your final bill will be determined by the exchange rate applied by your payment services provider at the time the charge is recorded, plus any fees applied by your payment services provider. For an indication of how other currencies convert to Australian dollars or another currency, use our online currency converter. These rates are indicative only. 

Payments via Credit Card
To secure your order, payments will be debited from your credit card within 24 hours of receipt of order. A process called pre-authorisation will be conducted for every credit card transaction to provide increased protection against fraudulent activity. Pre-authorisation is not a charge, it’s simply a validation of credit card.  A successful pre-authorisation in the amount of $1 is required when adding/updating your credit card information. Your credit card provider will automatically reverse the pre-authorisation within 2-5 business days. 

Payments via PayPal, BPAY, Bank Transfer (except RTGS Transmissions), Cheque and Money Orders
Payments not received within 7 days will result in cancellation of the order - without notice. Any bank fees associated with payments are to be borne by the customer. Please note that we do not accept Real Time Gross Settlements (RTGS) transmissions

Product Availability
Unless stated otherwise, all products ordered via The Perth Mint Online Shop are available at the time of ordering.  Any item unavailable online may be available via a back order. Queries about back orders should be directed to Customer Service on (61 8) 9421 7218 or email orders@perthmint.com.au

Product Prices
Prices of products, services, delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability. The availability of products and services may change from time to time. The Mint retains title to the products you order until you have made payment in full for those products. Be aware, that due to varying market conditions in Australia and overseas, prices of products sold via The Perth Mint Online Shop may vary between countries. 

Dispatch
Orders are dispatched from The Perth Mint during Western Australian business hours. 

Delivery Costs
We work hard every day to ensure the lowest possible delivery cost. Delivery costs are based on the item count, the total order value and the delivery destination.  Once items have been added to the shopping cart an estimated delivery cost will be displayed. This will be confirmed once a delivery address has been added during Step 2 of the checkout process. Special Delivery Charges may be applicable for heavy or oversized items.
 

The following table gives an indication of the delivery costs within Australia (prices shown in AUS$):

Total Order Value under AUS$ 1000

 Total Order Value over AUS$ 1000

Normally shipped by Australia Post Registered Parcel

Normally shipped by TOLL Priority Courier

Item Count

1

2-3

4-6

7+

1

2-3

4-6

7+

Australia              

 8.50

 9.95

9.95

9.95

15.50

15.50

17.50

17.50

All deliveries must be signed for by a person living or working at the nominated address.

 

The following table gives an indication of the International delivery costs (prices shown in AUS$):

Item Count

1

2-3

4-6

7+

New Zealand

19.50

22.50

24.50

29.50

North America

19.50

22.50

26.50

35.00

Western Europe

24.50

32.50

36.50

45.00

Asia

19.50

22.50

26.50

35.00

Rest of the World

24.50 

32.50  

36.50 

45.00 


Delivery Information
Due to the valuable nature of The Perth Mint products, we require a signature form the person receiving your parcel at your nominated delivery address.  Products will be deemed received by you if accepted by any person at your nominated address. 

Delivery details must include a daytime contact telephone number.  There are some restrictions on deliveries to unmanned delivery points such as: PO Boxes, Australia Post Parcel Lockers, Locked Bags and Roadside Mailboxes (RMBs).  Such deliveries can only be:

  • Arranged for addresses within Australia
  • Delivered by Australia Post, and
  • For orders under AU $1,000

If your order does not meet the criteria above contact Customer Service on +61 8 9421 7218, or by email at orders@perthmint.com.au.

International deliveries:  FedEx deliveries to Europe and the Middle East, with a total order value of AU$2,500 or more can only be delivered to a business address. 

Failure to provide a business address may result in your order being delivered to and held at FedEx Locations for collection, which may not necessarily be convenient to you. If a business address cannot be provided contact Customer Service on +61 8 9421 7218, or by email at orders@perthmint.com.au. Home-based businesses in residential areas do not constitute a business address for this type of delivery.

Re-deliveries:  In the event that there is no answer at your nominated address to receive your parcel a courier card with contact details will be left for you to arrange a re-delivery or collection of the item within 7 days free of charge.  If no action is taken after this period the items will be returned to The Perth Mint and will incur return freight fees for which you may be responsible for.  Additional fees may be incurred for a new deliver.

Insurance Claims:  Insurance applies until the order is delivered to your nominated address.

Non-delivery claims:  Claims of non-delivery must be made within 14 days of dispatch.

International Import Charges & Taxes

Prices do not include overseas customs duties, foreign taxes or other fees which may be imposed and these are the responsibility of the customer.  Please check with your local customs office for further information.

Free Shipping Offer
The Perth Mint offers free shipping worldwide on any online orders over AU$400.00 (Australian Dollars). This offer excludes any coin subscriptions, bullion orders and non-standard deliveries.

PRODUCT & SERVICES

Date on Coins
The year-date on coins described on this website does not necessarily indicate the year of release or the year they were minted.

The Perth Mint Guarantee: 30 Day Refund (excluding bullion purchases)
If within 30 days of the purchase date you are not satisfied with any purchase made from The Perth Mint Online Shop, we will happily refund the full purchase price, less shipping, when you return it to us. This guarantee is applicable to Website and Mail Order purchases only, and excludes bullion purchases. 
Should you require a refund, please send an email to orders@perthmint.com.au, or phone (61 8) 9421 7218, or fax (61 8) 9225 5012 within the timeframe specified above. Approval must be arranged before goods can be returned.

Lay-By Service
A lay-by service is offered for orders in excess of $300 with payments to be made in four (4) equal monthly instalments by credit card, cheque or money order. The first instalment must be a quarter of the total order value (including shipping) and must accompany the order. After the final payment is received, the goods will be dispatched to you. When lay-by payments are made by credit card, authority for all four payments is deemed to be given with the first payment, and no additional authority will be requested. Lay-by cannot be accepted for bullion coins. Lay-by orders not completed will incur a $50 administration charge. Only one lay-by at a time allowed per customer. Once a lay-by has been set up it cannot be altered.


TERMS AND CONDITIONS FOR USING OUR WEBSITE

Account Information
In using this website you agree to (a) provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information and (b) maintain and promptly update that information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of this website.
You are responsible for maintaining the confidentiality of your password and membership number and are fully responsible for all activities that occur under your password or account. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security.

Acceptable Use
Any conduct by you that in our sole discretion restricts or inhibits any other user from using or enjoying this site will not be permitted. You may view, download, and print material on this website for non-commercial personal use only. Otherwise, you may not publicly display, perform, transmit, list, modify, reproduce, distribute, participate in the transfer or sale of, make derivative works from, upload or otherwise use any of this website's content or the selection, arrangement or coordination of its content.
You may not transmit, post, or distribute anything that is obscene, libellous, abusive, vulgar, threatening, discourteous or otherwise objectionable, violates any law or rights of any party, or a virus or other harmful material. Users are solely liable for any damage resulting from any infringement of rights or other harm resulting from such submissions.

Commercial Use
You may not use this website for trading, sales or commercial purposes other than for making purchases from The Perth Mint.

Termination of Use
We may terminate your access, or suspend your access to all or part of the website, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.

If you no longer agree to be bound by the Terms of Use, you must cease your use of the website. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the website with or without notice.

You agree that any termination of your access to the site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the website. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the website.


GENERAL TERMS AND CONDITIONS

Ownership of the website and its material
This website is owned and operated by The Perth. All material, including internet pages, documents and on-line graphics, audio and video, are protected by laws relating to intellectual property. The material is owned by The Perth Mint, its licensors, and other third-party licensors. You are free to copy material on this website for non-commercial and personal use and any fair dealing for the purposes of private study, research, criticism or review, as permitted under the provisions of the Copyright Act 1968. No part may be reproduced or re-used for any commercial purposes without the written permission of The Perth Mint.

Enquiries should be directed to Alexandra Lucchesi, Public Relations Manager, alexandra.lucchesi@perthmint.com.au.

Complaints
The Perth Mint has a formal complaints procedure and any complaints should be emailed to orders@perthmint.com.au. A reply will be sent notifying you of what action is being taken and when it will be resolved.

Privacy and Security
The Perth Mint is committed to protecting the privacy of your personal information it collects and receives. For more information please refer to our Privacy and Security Statement.

Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of the State of Western Australia.

Changes to this website terms and conditions
The Perth Mint reserves the right to make changes to these conditions at any time, and encourages you to review them periodically. Your continued access and use of the site shall be deemed your acceptance of these terms and any subsequent changes.

Last updated August 2014

 

COMPETITIONS TERMS & CONDITIONS

    SEPTEMBER ANAGRAM COMPETITION:

    ELIGIBILITY

    • This competition is open to entrants worldwide.
    • Gold Corporation’s agents, associated companies, employees and their immediate families, are not eligible to enter this competition.
    • The Perth Mint reserves the right to exclude any person from this competition for any reason whatsoever. The Perth Mint in its sole discretion reserves the right to disqualify any entrant for any reason including an entry which is not in accordance with these terms and conditions of entry or if the entrant engaged in any conduct in entering the competition which is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of The Perth Mint or the competition.
    • Entrants in the competition may enter multiple times.
    • Incomprehensible and incomplete entries will be deemed invalid.

    PRIZES

    • A total of one (1) prize winner will be chosen to receive a total of one (1) Australian Age of Dinosaurs – Australovenator 2014 1oz Silver Proof Coloured Coin
    • The prize cannot be exchanged for cash.

    COMPETITION PERIOD

    • Competition entries must be received by 11.59pm on Monday 6 October 2014 (AWST). The competition closes at 11.59pm on Monday 6 October 2014 (AWST).
    • The winner will be chosen by The Perth Mint during the week commencing 6 October 2014.

    HOW TO ENTER

    • To enter the competition, entrants are required to solve the anagram and send their answer to The Perth Mint by one of the following means:

    WINNERS SELECTION

    • This is a game of skill and all answers will be judged by The Perth Mint at its sole discretion.
    • Only correct entries will be entered into the draw to select the winner. There will be a total of one (1) winner and one (1) prize.
    • The Perth Mint will notify the winner by telephone or email only during the week commencing 6 October 2014.
    • It is the responsibility of the winner to provide The Perth Mint with mailing information so that prize can be posted.
    • This must be done within five (5) working days of notification otherwise they will fail to qualify for a prize.
    • The Perth Mint reserves the right to request that the winner provides proof of age if deemed younger than 16 years by The Perth Mint.
    • In the event that the winner is younger than 16 years The Perth Mint requires parental consent before the prize can be claimed. In the event that the winner cannot provide parental consent in the sole opinion of The Perth Mint, the winner will forfeit the prize in whole and no substitute will be offered.
    • The winners name will be listed on the following websites and included in the following marketing material:

    ADDITIONAL LIMITATIONS

    • The Perth Mint will treat any personal information obtained from all entrants in accordance with The Perth Mint’s Privacy Policy. See our Privacy Policy for more information.
    • In all matters, all decisions of The Perth Mint will be final and cannot be contested and no correspondence will be entered into or entertained.
    • The Perth Mint reserves the right at its sole discretion to amend these Terms and Conditions at any time without prior notice.
    • Entry into this competition implies acceptance of these Terms and Conditions. Information on how to enter forms part of the terms of entry.
    • The Perth Mint accepts no responsibility for any late, lost, or misdirected entries.
    • The Perth Mint assumes no responsibility for any error, defect, delay, theft, or unauthorised access to or alteration of entries.
    • The Perth Mint takes no responsibility for the loss of any prize due to incorrect or imprecise delivery mailing details provided by an entrant. The Perth Mint makes no representations or warranties as to the suitability or merchantability of any of the prizes.
    • The Perth Mint accepts no responsibility for customs restrictions or import charges and other local charges that may be incurred for prize deliveries overseas.
    • Under no circumstances will The Perth Mint be liable for any loss or damage suffered or sustained by any prize winners whatsoever as a result of accepting any prize or participation in the competition, except for any liability which cannot be excluded by law.
    • All entrants by entering into the competition agree to release The Perth Mint from and indemnify The Perth Mint from and against all liability, cost, loss or expense, and the like from whatsoever cause and whatsoever nature and whether foreseeable or not, arising out of the participation in the competition and the acceptance of any prize, if applicable.
    • Should any causes transpire beyond the control of The Perth Mint, which corrupts or affects the administration, security, fairness, or proper conduct of the competition, then The Perth Mint reserves the right, at its sole discretion to cancel, terminate, modify or suspend this competition.

    AUGUST ANAGRAM COMPETITION:

    ELIGIBILITY

    • This competition is open to entrants worldwide.
    • Gold Corporation’s agents, associated companies, employees and their immediate families, are not eligible to enter this competition.
    • The Perth Mint reserves the right to exclude any person from this competition for any reason whatsoever. The Perth Mint in its sole discretion reserves the right to disqualify any entrant for any reason including an entry which is not in accordance with these terms and conditions of entry or if the entrant engaged in any conduct in entering the competition which is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of The Perth Mint or the competition.
    • Entrants in the competition may enter multiple times.
    • Incomprehensible and incomplete entries will be deemed invalid.

    PRIZES

    • A total of one (1) prize winner will be chosen to receive a total of one (1) The Land Down Under – Australian Stockman 2014 1oz Silver Proof Coin
    • The prize cannot be exchanged for cash.

    COMPETITION PERIOD

    • Competition entries must be received by 11.59pm on Monday 1 September 2014 (AWST). The competition closes at 11.59pm on Monday 1 September 2014 (AWST).
    • The winner will be chosen by The Perth Mint during the week commencing 1 September 2014.

    HOW TO ENTER

    • To enter the competition, entrants are required to solve the anagram and send their answer to The Perth Mint by one of the following means:

    WINNERS SELECTION

    • This is a game of skill and all answers will be judged by The Perth Mint at its sole discretion.
    • Only correct entries will be entered into the draw to select the winner. There will be a total of one (1) winner and one (1) prize.
    • The Perth Mint will notify the winner by telephone or email only during the week commencing 1 September 2014.
    • It is the responsibility of the winner to provide The Perth Mint with mailing information so that prize can be posted.
    • This must be done within five (5) working days of notification otherwise they will fail to qualify for a prize.
    • The Perth Mint reserves the right to request that the winner provides proof of age if deemed younger than 16 years by The Perth Mint.
    • In the event that the winner is younger than 16 years The Perth Mint requires parental consent before the prize can be claimed. In the event that the winner cannot provide parental consent in the sole opinion of The Perth Mint, the winner will forfeit the prize in whole and no substitute will be offered.
    • The winners name will be listed on the following websites and included in the following marketing material:

    ADDITIONAL LIMITATIONS

    • The Perth Mint will treat any personal information obtained from all entrants in accordance with The Perth Mint’s Privacy Policy. See our Privacy Policy for more information.
    • In all matters, all decisions of The Perth Mint will be final and cannot be contested and no correspondence will be entered into or entertained.
    • The Perth Mint reserves the right at its sole discretion to amend these Terms and Conditions at any time without prior notice.
    • Entry into this competition implies acceptance of these Terms and Conditions. Information on how to enter forms part of the terms of entry.
    • The Perth Mint accepts no responsibility for any late, lost, or misdirected entries.
    • The Perth Mint assumes no responsibility for any error, defect, delay, theft, or unauthorised access to or alteration of entries.
    • The Perth Mint takes no responsibility for the loss of any prize due to incorrect or imprecise delivery mailing details provided by an entrant. The Perth Mint makes no representations or warranties as to the suitability or merchantability of any of the prizes.
    • The Perth Mint accepts no responsibility for customs restrictions or import charges and other local charges that may be incurred for prize deliveries overseas.
    • Under no circumstances will The Perth Mint be liable for any loss or damage suffered or sustained by any prize winners whatsoever as a result of accepting any prize or participation in the competition, except for any liability which cannot be excluded by law.
    • All entrants by entering into the competition agree to release The Perth Mint from and indemnify The Perth Mint from and against all liability, cost, loss or expense, and the like from whatsoever cause and whatsoever nature and whether foreseeable or not, arising out of the participation in the competition and the acceptance of any prize, if applicable.
    • Should any causes transpire beyond the control of The Perth Mint, which corrupts or affects the administration, security, fairness, or proper conduct of the competition, then The Perth Mint reserves the right, at its sole discretion to cancel, terminate, modify or suspend this competition.

    DISNEY - MICKEY & FRIENDS COMPETITION

    • ELIGIBILITY
      • This competition is valid for all entrants worldwide.
      • Employees and their immediate families of Gold Corporation and Disney, and their associated companies connected with this competition are not eligible to enter.
      • The Perth Mint reserves the right to exclude any person from this competition for any reason whatsoever. The Perth Mint in its sole discretion reserves the right to disqualify any entry and any winner for any reason including an entry which is not in accordance with these terms and conditions of entry or if the entrant engaged in any conduct in entering the competition which is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of The Perth Mint or the competition.
      • Entrants may only enter the competition once.
      • Incomprehensible and incomplete entries will be deemed invalid
    • PRIZES
      • A total of one (1) prize winner will be chosen to receive one (1) of each of the Disney – Mickey & Friends 2014 1oz 99.9% Silver Proof Coins
      • Only one (1) prize may be awarded in total. Prizes cannot be exchanged for cash.
    • COMPETITION PERIOD
      • Competition entries must be received between 8.30am on 25 August 2014 and 11.59pm on 31 August 2014 AWST. The competition closes at 11.59pm on 31 August 2014 AWST. 
      • The winner will be chosen by The Perth Mint during the week commencing 31 August 2014.
    • HOW TO ENTER
      • To enter the competition, entrants are required to correctly answer the question in the comment field below the Facebook post about the competition.
      • Entries can only be submitted by Facebook comment under the relevant post.
    • WINNERS SELECTION
      • A winner will be selected at random by The Perth Mint, at its sole discretion, from the correct entries submitted.
      • The Perth Mint will notify the winner by Facebook only during the week commencing 31 August 2014.
      • It is the responsibility of the winner to provide The Perth Mint with mailing information so that their prize can be posted. This must be done within five (5) working days of notification otherwise they will fail to qualify for a prize.
      • The Perth Mint reserves the right to request that the winner provides proof of age if deemed younger than 16 years by The Perth Mint.
      • In the event that the winner is younger than 16 years The Perth Mint requires parental consent before the prize can be claimed. In the event that the winner cannot provide parental consent in the sole opinion of The Perth Mint, the winner will forfeit the prize in whole and no substitute will be offered.
      • The winner’s name will be listed on the following websites:          
    • ADDITIONAL LIMITATIONS
      • This competition is not sponsored, endorsed or administered by, or associated with Facebook. By participating in this competition entrants are deemed to release Facebook from any liability, damages, losses or injury.
      • This competition is not sponsored, endorsed or administered by, or associated with Disney. By participating in this competition entrants are deemed to release Disney Consumer Products Inc, its parent, affiliated and subsidiary companies and its offices, directors, employees and agents from any liability, damages, losses or injury.
      • The Perth Mint will treat any personal information obtained from all entrants in accordance with The Perth Mint’s Privacy Policy. See our privacy policy for more information http://www.perthmint.com.au/privacy.aspx
      • In all matters, all decisions of The Perth Mint will be final and cannot be contested and no correspondence will be entered into or entertained.
      • The Perth Mint reserves the right at its sole discretion to amend these Terms and Conditions at any time without prior notice.
      • Entry into this competition implies acceptance of these Terms and Conditions. Information on how to enter forms part of the terms of entry.
      • The Perth Mint accepts no responsibility for any late, lost, or misdirected entries, including delays in the posting of entries on Facebook, due to technical disruptions, network congestion or for any other reason, whether human, mechanical or electronic.
      • The Perth Mint assumes no responsibility for any error, defect, delay, theft, or unauthorised access to or alteration of entries.
      • The Perth Mint takes no responsibility for the loss of any prize due to incorrect or imprecise delivery mailing details provided by an entrant. The Perth Mint makes no representations or warranties as to the suitability or merchantability of any of the prizes.
      • Under no circumstances will The Perth Mint be liable for any loss or damage suffered or sustained by any prize winners whatsoever as a result of accepting any prize or participation in the competition, except for any liability which cannot be excluded by law.
      • All entrants by entering into the competition agree to release The Perth Mint from and indemnify The Perth Mint from and against all liability, cost, loss or expense, and the like from whatsoever cause and whatsoever nature and whether foreseeable or not, arising out of the participation in the competition and the acceptance of any prize, if applicable.
      • Should any causes transpire beyond the control of The Perth Mint, which corrupts or affects the administration, security, fairness, or proper conduct of the competition, then The Perth Mint reserves the right, at its sole discretion to cancel, terminate, modify or suspend this competition.

    DISCLAIMERS


    General
    Material on this site is purely for informational purposes, and should not be used as a substitute for professional or industry advice. The Perth Mint is committed to quality service to its customers and makes every attempt to ensure accuracy, currency and reliability of the data contained in these documents. However, changes in circumstances after the time of publication may affect the quality of this information.

    Other Sites
    The Perth Mint has no control over the content of material accessible on any sites cross-referenced. Accordingly, it is the responsibility of internet users to make their own decisions about the relevance or accuracy, currency and reliability of information found on those sites.