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Terms and Conditions

  • By shopping at The Perth Mint online, and using this website, you agree to the Terms & Conditions listed here and elsewhere within this site. The Perth Mint reserves the right to make changes to these conditions at any time, and encourages you to review them periodically. You may also wish to print our Terms & Conditions for your own reference. Your continued access and use of the site shall be deemed your acceptance of these terms and any subsequent changes.

TERMS & CONDITIONS 
Effective October 2010

Ordering Goods
Orders can only be placed by people legally able to engage in a contract. Any order placed by you via this website is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified in this website at the time you place your order. The Mint reserves the right to accept or reject your offer for any reason, including, but without limitation, the unavailability of any product, an error in the price or the product description posted on this website, an error in your order or a failure in your payment.
Your ability to purchase products and services from this the website may be terminated at any time by the Mint without notice. The products and services offered for sale are only available to individuals who can make legally binding contracts.

Order Notification
Upon receipt of your order, the Mint will issue you with an email notification, listing the items ordered, the total product and shipping charges, delivery address and shipping carrier. This will not include any customs duties, local taxes or bank fees. This is a confirmation that we have received your order, not a confirmation of acceptance or processing.

Australian Goods & Services Tax (GST)
All orders placed within Australia are subject to the Australian Goods and Services Tax (GST). All Australian prices are GST inclusive. Any orders placed outside Australia for delivery within Australia are also subject to GST. Any International Orders are GST free.

Currency & Conversions
Transactions via The Perth Mint Online Shop are carried out in Australian dollars (AUS$) and processed through an international banking system. International orders are charged in Australian dollars at the exchange rate of the day. Your final bill will be determined by the exchange rate applied by your payment services provider at the time the charge is recorded, plus any fees applied by your payment services provider. For an indication of how other currencies convert to Australian dollars or another currency, use our online currency converter. These rates are indicative only.

Credit Card Purchases
Important Notice for First Time Perth Mint Customers: New customers paying by Credit Card for the first time, may be asked to provide payment by bank transfer. This will not apply to repeat customers. Pre-authorisation is not a charge, it’s simply a validation of credit availability.  A successful pre-authorisation in the amount of $1 is required to validate your credit card when adding/updating your credit card information. Your credit card provider will automatically reverse the pre-authorisation within 2-5 business days. Pre-authorisation allows us to confirm if a credit card will accept charges from our company before placing an order, and also helps us prevent fraudulent transactions.

Payments via PayPal, BPAY, Bank Transfer, Cheque and Moneyorders
Payments not received within 7 days will result in cancellation of the order - without notice.

Product Availability
Unless stated otherwise, all products ordered via The Perth Mint Online Shop are available at the time of ordering.  Any item unavailable online may be available via a back order. Queries about back orders should be directed to Customer Service on (61 8) 9421 7218 or email orders@perthmint.com.au.

Product Prices
Prices of products, services, delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability. The availability of products and services may change from time to time. The Mint retains title to the products you order until you have made payment in full for those products. Be aware, that due to varying market conditions in Australia and overseas, prices of products sold via The Perth Mint Online Shop may vary between countries.

Dispatch
Orders are dispatched from The Perth Mint during normal Western Australian business hours.


Delivery Costs
We work hard every day to ensure the lowest possible delivery cost. Delivery costs are based on the item count, the total order value and the delivery destination.  Once items have been added to the shopping cart an estimated delivery cost will be displayed. This will be confirmed once a delivery address has been added during Step 2 of the checkout process. Special Delivery Charges may be applicable for heavy or oversized items.

The following table gives an indication of the delivery costs within Australia (prices shown in AUS$):

Total Order Value under AUS$ 1000

 Total Order Value over AUS$ 1000

shipped by Australia Post Registered Parcel

shipped by TOLL Priority Courier*

Item Count

1

2-3

4-6

7+

1

2-3

4-6

7+

Australia              

 7.50

 8.50

 9.50

 15.00

15.50

15.50

17.50

17.50

* TOLL Priority Courier deliveries must be signed for by a person living at the nominated address.

The following table gives an indication of the International delivery costs (prices shown in AUS$):

Item Count

1

2-3

4-6

7+

New Zealand

19.50

22.50

24.50

29.50

North America

19.50

22.50

26.50

35.00

Western Europe

24.50

32.50

36.50

45.00

Asia

19.50

22.50

26.50

35.00

Rest of the World

24.50 

32.50  

36.50 

45.00 

Acceptance of Delivery
Due to the valuable nature of Perth Mint products, we require a signature from the person receiving your parcel at your nominated delivery address. Products will be deemed received by you, if accepted by any person at your nominated delivery address. Insurance applies until the order is delivered to your nominated address. Delivery details must include a daytime contact telephone number. Claims of none-delivery must be made within 14 days of despatch.

In case there is no one at your nominated address to receive your parcel, a courier card with contact details will be left for you to arrange a re-deliver or collection of the item within 7 days free of charge. If no action is taken after this period, the items will be returned to The Perth Mint and it will incur return freight fees. Additional fees may be incurred for a new delivery.

*Post Office boxes cannot be used for Australian deliveries by TOLL Priority and International deliveries by FedEx.  

International Import Charges & Taxes
Overseas deliveries may be subject to import charges and other local taxes. Any such charges are the responsibility of the customer. Customs restrictions may also apply.

Date on Coins
The year-date on coins described on this website does not necessarily indicate the year of release or the year they were minted.

Mint Guarantee: 30 Day Refund (excluding bullion purchases)
If within 30 days you are unhappy with any purchase made from The Perth Mint online shop, we will happily refund the full purchase price, less shipping, when you return it to us. This guarantee is applicable to Website and Mail Orders only, and excludes bullion purchases.  
Should you require a refund, please send an email to orders@perthmint.com.au  or phone (61 8) 9421 7218 or fax (61 8) 9225 5012 within 30 days of the purchase date. Approval must be arranged before goods can be returned.

Lay-By Service (not available online)
A lay-by service is offered for orders in excess of $300 with payments to be made in four (4) equal monthly instalments by credit card, cheque or money order. The first instalment must be a quarter of the total order value (including shipping) and must accompany the order. After the final payment is received, the goods will be dispatched to you. When lay-by payments are made by credit card, authority for all four payments is deemed to be given with the first payment, and no additional authority will be requested. Lay-by cannot be accepted for bullion coins. Lay-by orders not completed will incur a $50 administration charge. Only one lay-by at a time allowed per customer. Once a lay-by has been set up it cannot be altered.

Complaints
The Perth Mint has a formal complaints procedure and any complaints should be emailed to orders@perthmint.com.au. A reply will be sent notifying you of what action is being taken and when it will be resolved.

Jurisdiction
The Perth Mint is based in Perth, Western Australia and operates within the normal laws of commerce under Australian business law. The normal laws of international commerce apply to international transactions. Any disputes will be held under Western Australian Law in a Western Australian Court of Law.

YOUR OBLIGATIONS

In using this website you agree to (a) provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information and (b) maintain and promptly update that information to keep it true, accurate, current and complete.
If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of this site.
You are responsible for maintaining the confidentiality of your password and membership number and are fully responsible for all activities that occur under your password or account. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security.

Acceptable Use
Any conduct by you that in our sole discretion restricts or inhibits any other user from using or enjoying this site will not be permitted. You may view, download, and print material on this site for non-commercial personal use only. Otherwise, you may not publicly display, perform, transmit, list, modify, reproduce, distribute, participate in the transfer or sale of, make derivative works from, upload or otherwise use any of this site's content or the selection, arrangement or coordination of its content.
You may not transmit, post, or distribute anything that is obscene, libellous, abusive, vulgar, threatening, discourteous or otherwise objectionable, violates any law or rights of any party, or a virus or other harmful material. Users are solely liable for any damage resulting from any infringement of rights or other harm resulting from such submissions.

Commercial Use
You may not use this site for trading, sales or commercial purposes other than for making purchases from the Mint.

Termination of Use
We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.
If you no longer agree to be bound by the Terms of Use, you must cease your use of the Site. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the site with or without notice.
You agree that any termination of your access to the site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.

Copyright Information
You are free to copy material on this website for non-commercial personal use only. All material, including internet pages, documents and on-line graphics, audio and video, are protected by copyright law. Copyright resides with The Perth Mint. Apart from any fair dealing for the purposes of private study, research, criticism or review, as permitted under the provisions of the Copyright Act 1968, no part may be reproduced or re-used for any commercial purposes without written permission of The Perth Mint.

Enquiries should be directed to Alex Lucchesi, Public Relations Manager, alexandra.lucchesi@perthmint.com.au.

FREE SHIPPING OFFER

The Perth Mint offers free shipping worldwide on any online orders over AUD $400.00 (Australian Dollars). This offer excludes any coin subscriptions, bullion orders and delivery by courier.

COMPETITIONS TERMS & CONDITIONS

APRIL ANAGRAM COMPETITION:

ELIGIBILITY

  • This competition is open to entrants worldwide.
  • Gold Corporation’s agents, associated companies, employees and their immediate families, are not eligible to enter this competition.
  • The Perth Mint reserves the right to exclude any person from this competition for any reason whatsoever. The Perth Mint in its sole discretion reserves the right to disqualify any entrant for any reason including an entry which is not in accordance with these terms and conditions of entry or if the entrant engaged in any conduct in entering the competition which is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of The Perth Mint or the competition.
  • Entrants in the competition may enter multiple times.
  • Incomprehensible and incomplete entries will be deemed invalid.

PRIZES

  • A total of one (1) prize winner will be chosen to receive a total of one (1) Australian Kookaburra 2014 1oz 99.9% Pure Silver Proof High Relief Coin
  • The prize cannot be exchanged for cash.

COMPETITION PERIOD

  • Competition entries must be received by 11.59pm on Monday 5 May 2014 (AWST). The competition closes at 11.59pm on Monday 5 May 2014 (AWST).
  • The winner will be chosen by The Perth Mint during the week commencing 5 May 2014.

HOW TO ENTER

  • To enter the competition, entrants are required to solve the anagram and send their answer to The Perth Mint by one of the following means:

WINNERS SELECTION

  • This is a game of skill and all answers will be judged by The Perth Mint at its sole discretion.
  • Only correct entries will be entered into the draw to select the winner. There will be a total of one (1) winner and one (1) prize.
  • The Perth Mint will notify the winner by telephone or email only during the week commencing 5 May 2014.
  • It is the responsibility of the winner to provide The Perth Mint with mailing information so that prize can be posted.
  • This must be done within five (5) working days of notification otherwise they will fail to qualify for a prize.
  • The Perth Mint reserves the right to request that the winner provides proof of age if deemed younger than 16 years by The Perth Mint.
  • In the event that the winner is younger than 16 years The Perth Mint requires parental consent before the prize can be claimed. In the event that the winner cannot provide parental consent in the sole opinion of The Perth Mint, the winner will forfeit the prize in whole and no substitute will be offered.
  • The winners name will be listed on the following websites and included in the following marketing material:

ADDITIONAL LIMITATIONS

  • The Perth Mint will treat any personal information obtained from all entrants in accordance with The Perth Mint’s Privacy Policy. See our Privacy Policy for more information.
  • In all matters, all decisions of The Perth Mint will be final and cannot be contested and no correspondence will be entered into or entertained.
  • The Perth Mint reserves the right at its sole discretion to amend these Terms and Conditions at any time without prior notice.
  • Entry into this competition implies acceptance of these Terms and Conditions. Information on how to enter forms part of the terms of entry.
  • The Perth Mint accepts no responsibility for any late, lost, or misdirected entries.
  • The Perth Mint assumes no responsibility for any error, defect, delay, theft, or unauthorised access to or alteration of entries.
  • The Perth Mint takes no responsibility for the loss of any prize due to incorrect or imprecise delivery mailing details provided by an entrant. The Perth Mint makes no representations or warranties as to the suitability or merchantability of any of the prizes.
  • The Perth Mint accepts no responsibility for customs restrictions or import charges and other local charges that may be incurred for prize deliveries overseas.
  • Under no circumstances will The Perth Mint be liable for any loss or damage suffered or sustained by any prize winners whatsoever as a result of accepting any prize or participation in the competition, except for any liability which cannot be excluded by law.
  • All entrants by entering into the competition agree to release The Perth Mint from and indemnify The Perth Mint from and against all liability, cost, loss or expense, and the like from whatsoever cause and whatsoever nature and whether foreseeable or not, arising out of the participation in the competition and the acceptance of any prize, if applicable.
  • Should any causes transpire beyond the control of The Perth Mint, which corrupts or affects the administration, security, fairness, or proper conduct of the competition, then The Perth Mint reserves the right, at its sole discretion to cancel, terminate, modify or suspend this competition.

MARCH ANAGRAM COMPETITION:

  • Only correct answers allow entry into the competition.
  • Answers must be emailed to anagram@perthmint.com.au or posted to The Perth Mint for valid entry.
  • The prize comprises a total of one (1) Mini Roo 2014 0.5g Gold Coin.
  • A total of one (1) winner will be drawn and will receive the one (1) prize.
  • Competition closes 31/03/2014.
  • The random draw will be held at The Perth Mint on 01/04/2014 and the winner will be notified by telephone or email.
  • Prizes cannot be exchanged for cash.
  • The Perth Mint reserves the right to exclude any person from this promotion for any reason whatsoever.
  • In all matters, all decisions of The Perth Mint will be final and cannot be contested.
  • The Perth Mint reserves the right to amend these Terms and Conditions at any time.

ONE TONNE COIN ROADSHOW FACEBOOK COMPETITION:

ELIGIBILITY

  • This competition is valid for all entrants worldwide.
  • Employees and their immediate families of Gold Corporation, and its associated companies connected with this competition are not eligible to enter.
  • The Perth Mint reserves the right to exclude any person from this competition for any reason whatsoever. The
  • Perth Mint in its sole discretion reserves the right to disqualify any entry and any winner for any reason including an entry which is not in accordance with these terms and conditions of entry or if the entrant engaged in any conduct in entering the competition which is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of The Perth Mint or the competition.
  • Entrants in the competition may enter multiple times.
  • Incomprehensible and incomplete entries will be deemed invalid.

PRIZES

  • A total of one (1) major prize winner will be chosen to receive a total of one (1) Australian Kangaroo 2014 1oz 99.99% Pure Gold Bullion Tribute Coin.
  • A total of four (4) subsidiary prize winners will be chosen to receive a total of one (1) Mini Roo 2013 0.5g 9.99% Pure Gold Coin each.
  • Only five (5) prizes may be awarded in total. Prizes cannot be exchanged for cash.

COMPETITION PERIOD

  • Competition entries must be received by midnight on 10 February 2014 AWST. The competition closes at midnight on 10 February 2014 AWST.
  • Winners will be chosen by The Perth Mint during the week commencing 10 February 2014.

HOW TO ENTER

  • To enter the competition, entrants are required to answer the question featured in the video, in the comment field below the relevant video post.
  • Entries can only be submitted by Facebook comment under the relevant video post.

WINNERS SELECTION

  • This is a game of skill, chance plays no part in determining the winners, and answers will be judged by The Perth Mint at its sole discretion.
  • One (1) entrant from each of the four (4) video posts will be drawn as a winner of a subsidiary prize. There will be a total of four (4) subsidiary winners and four (4) prizes.
  • One (1) entrant who answers all four (4) questions correctly from each of the four (4) videos will be drawn as the winner of the major prize. There will be a total of one (1) major winner and one (1) prize.
  • The Perth Mint will notify the winners by Facebook only during the week commencing 10 February 2014.
  • It is the responsibility of the winners to provide The Perth Mint with mailing information so that prizes can be posted. This must be done within five (5) working days of notification otherwise they will fail to qualify for a prize.
  • The Perth Mint reserves the right to request that all winners provide proof of age if deemed younger than 16 years by The Perth Mint.
  • In the event that a winner is younger than 16 years The Perth Mint requires parental consent before the prize can be claimed. In the event that a winner cannot provide parental consent in the sole opinion of The Perth
  • Mint, the winner will forfeit the prize in whole and no substitute will be offered.
  • The winners’ names will be listed on the following websites:
    www.facebook.com/theperthmint
    www.blog.perthmint.com.au
    www.perthmintbullion.com/Blog

ADDITIONAL LIMITATIONS

  • This competition is not sponsored, endorsed or administered by, or associated with Facebook. By participating in this competition entrants are deemed to release Facebook from any liability, damages, losses or injury.
  • The Perth Mint will treat any personal information obtained from all entrants in accordance with The Perth Mint’s Privacy Policy. See our Privacy Policy for more information.
  • In all matters, all decisions of The Perth Mint will be final and cannot be contested and no correspondence will be entered into or entertained.
  • The Perth Mint reserves the right at its sole discretion to amend these Terms and Conditions at any time without prior notice.
  • Entry into this competition implies acceptance of these Terms and Conditions. Information on how to enter forms part of the terms of entry.
  • The Perth Mint accepts no responsibility for any late, lost, or misdirected entries, including delays in the posting of entries on Facebook, due to technical disruptions, network congestion or for any other reason, whether human, mechanical or electronic.
  • The Perth Mint assumes no responsibility for any error, defect, delay, theft, or unauthorised access to or alteration of entries.
  • The Perth Mint takes no responsibility for the loss of any prize due to incorrect or imprecise delivery mailing details provided by an entrant. The Perth Mint makes no representations or warranties as to the suitability or merchantability of any of the prizes.
  • The Perth Mint accepts no responsibility for customs restrictions or import charges and other local charges that may be incurred for prize deliveries overseas.
  • Under no circumstances will The Perth Mint be liable for any loss or damage suffered or sustained by any prize winners whatsoever as a result of accepting any prize or participation in the competition, except for any liability which cannot be excluded by law.
  • All entrants by entering into the competition agree to release The Perth Mint from and indemnify The Perth Mint from and against all liability, cost, loss or expense, and the like from whatsoever cause and whatsoever nature and whether foreseeable or not, arising out of the participation in the competition and the acceptance of any prize, if applicable.
  • Should any causes transpire beyond the control of The Perth Mint, which corrupts or affects the administration, security, fairness, or proper conduct of the competition, then The Perth Mint reserves the right, at its sole discretion to cancel, terminate, modify or suspend this competition.

DISCLAIMERS

General
Material on this site is purely for informational purposes, and should not be used as a substitute for professional or industry advice. The Perth Mint is committed to quality service to its customers and makes every attempt to ensure accuracy, currency and reliability of the data contained in these documents. However, changes in circumstances after the time of publication may affect the quality of this information.

Other Sites
The Perth Mint has no control over the content of material accessible on any sites cross-referenced. Accordingly, it is the responsibility of internet users to make their own decisions about the relevance or accuracy, currency and reliability of information found on those sites.