Buy bullion in-person

What you need to know before you visit

• Do I need an account?

  Yes. You do need an account to buy and sell precious metals at The Perth Mint. See below for more details.

• What ID do I need to bring?

  Required identification documents vary depending on the account type. Visit the Account and ID requirements page  and download a customer due diligence form for the specific details.

  If selling gold jewellery, a utility bill issued within the last three months stating the customer's name and residential address is also required.

• Do I need to make an appointment before coming in?

  Individuals

  Individual customers and existing account holders generally do not need to make an appointment. All account holders will be required to undergo renewed ID verifications as part of our legal compliance requirements.

  Non-individuals

  It is recommended that non individuals who have not traded previously make an appointment as the account set-up process can take up to two hours.

  View the Account and ID requirements for more information about individual and non-individual account types. 

  Customer Operations

  For new accounts, changes to existing accounts and verification.

  Available 9am-5pm weekdays AWST

  (+61 8) 9421 7237

  customeraccounts@perthmint.com
• Terms and conditions
  • Buying bullion for delivery or pick-up
  • Selling your bullion 
  • Selling your jewellery

• First visit

  Step 1

  Create an account at the bullion registration desk. Requirements vary depending on the type of account and the amount of bullion you wish to trade. These are outlined on the Account and ID page.

  You will receive a card with your customer account number. Bring this each time you visit. 

  Step 2

  Once you have a customer account number card, you can then buy and sell precious metals.

• Subsequent visits

  Bring your customer account number card as evidence of registration. This will allow you to trade without needing to re-register. Remember, photo identification is required each visit.

  Please be aware that due to ongoing customer due diligence requirements, you may need to update your personal identification details at the bullion registration desk to allow you to continue trading.

• Forms and identification requirements

  In accordance with Australian Anti-Money Laundering  and Counter-Terrorism Financing  regulations, The Perth Mint requires certain information about customers who wish to transact in the bullion trading room.

  Requirements will vary depending on the type of customer and transaction amounts. Please visit the Account and ID requirements page for more information.

FAQS

• What methods of payment are available?

  The Perth Mint Shop does not accept payment by cash, cheque or money order.

  We have been a cashless venue since July 2021. The cashless payment policy is part of our systems and processes to combat money laundering and other financial crime.

  The Perth Mint Shop accepts the following methods of payment:

  • EFTPOS debit or credit card, Apple Pay/Google Pay/Samsung Pay – both EFTPOS and credit cards are accepted up to a maximum value of AUD15,000 per customer per day per transaction. The credit card used must be current and in the name of the customer. Please note that a 1.9% surcharge applies on all transactions using the credit facility. No surcharge applies to EFTPOS debit transactions, yet please note that most banks put a AUD1,000 daily debit limit on most debit cards.
  • Electronic Funds Transfer (EFT), Telegraphic Transfer and RTGS–Bank details as follows: 
  • Account name: The Perth Mint Shop
    BSB: 036-000
    Account number: 272377
  • BPAY – biller code and reference number will be provided when locking in a price.
    
    

  The Perth Mint Shop can accept multiple cards (debit or credit) or multiple payments from Apple Pay/Google Pay/Samsung Pay from each customer up to a maximum value of AUD15,000 per day per transaction.

  The physical debit or credit card/s which states the customer’s name must be presented at the counter. For all electronic transfers, funds must originate from the customer’s account and not from a third-party.

  Please note that The Perth Mint Shop will endeavour to make orders available upon clearance of funds. However, in the event of high demand, delays may occur. The Perth Mint Shop accepts no liability in the event of delayed supply.

  View full terms and conditions for purchasing bullion here.

• Is there a maximum order value?

  No. There is no limit to the amount of bullion you can order. However, we would require a 15% deposit for any order over AUD100,000.

  For orders over AUD 1,000,000, a full upfront payment would be required two working days prior to a price being fixed.

• Can I lock in a price for metal?

  In the event of non-completion of the terms of the sales contract or cancellation, an administration fee of AUD150 plus any losses incurred by The Perth Mint regarding the liquidation of metal purchased on your behalf will be charged to your credit card.

  Full payment is due within two working days from the date of the contract.

• How do I register to make an over-the-phone order with The Perth Mint Shop?

  We require customers to register an account in-person prior to being able to place phone orders. See Account and ID requirements.

  Customers will also need to provide credit card details for orders over AUD2,000 that will be activated should the customer cancel a bullion order. In the event of a cancellation of an order, an administration fee of AUD150 plus any losses incurred by The Perth Mint in the liquidation of metal held on behalf of the client will be charged to the credit card.

  Any gains resulting from liquidation of metal will not be remitted to the client.

  View full terms and conditions for purchasing bullion here.

• How long do I have before I need to collect my order?

  All bullion purchases must be collected from The Perth Mint Shop within 30 days of the notification of collection issued by The Perth Mint, otherwise a penalty to cover administration, storage and insurance costs will be levied.

  If, after the 30-day period, a bullion purchase has not been collected, the penalty rate per month will be AUD500 or 5% of the trade value, whichever is greater.

• How quickly is payment of my order required?

  Payment is required within two working days of placing a bullion order.

• Can I have the bullion which I order from The Perth Mint Shop delivered to me?

  No. All delivered bullion orders are handled on our website.

• Can you store the bullion I buy in the bullion trading room at The Perth Mint Shop?

  No. The Perth Mint’s Depository is in charge of the storage of precious metals. For more information visit the investment pages.

• Does The Perth Mint Shop have the same stock availability as on The Perth Mint’s bullion website?

  The Perth Mint Shop and the website have different stock allocations so it’s best to call to check should something be unavailable on the website.

• Can I sell back my bullion to The Perth Mint?

  Yes. Visit sell your bullion for more information.